Setting Up Call Manager/TAPI

Setting Up Telephony For Quantum VS

How Does Quantum VS Integrate With Your Telephony System?

As a company you will be running the Quantum VS client on one or more Windows PCs.

Quantum VS connects to your outside telephony system via TAPI - Microsoft's standard Telephony Application Program Interface. TAPI enables details of incoming and outgoing calls to be passed to the computer system.

Depending on the telephone system you use, you may require software called a TAPI Service Provider (TSP) in addition to TAPI.

If You Are Running Quantum VS With VECTA

Users/companies running Quantum VS alongside VECTA - EDP's web-based VECTA sales intelligence solution - will need to download an application called Desktop Link. This must be running on each Quantum VS and VECTA user's PC so that information from your telephony system is successfully passed to Quantum VS and VECTA.

Desktop Link is available from EDP/Quantum VS Professional Services. See Using Desktop Link (For Running Quantum VS With VECTA).

Further Information

For further information on integrating your telephony system with the Call Manager feature in Quantum VS please contact Quantum VS Professional Services on 01342 333807 or psg@edp.co.uk.

Quantum VS Settings For Using Call Manager

Providing your telephony system is equipped with TAPI - plus additional TSP software if required - the Call Manager features are available for use in Quantum VS.

To display the Call Manager screen, the following settings in Quantum VS must be configured/switched on:

• In Optional Enhancements, in the Optional Features tab, option 046 - TAPI Interface - must be enabled. See Optional Enhancements.

Note: For details of using Call Manager (TAPI) in Quantum VS to work with incoming and outgoing calls, view call details and more, see Call Manager.

NEXT: Using Desktop Link (For Running Quantum VS With VECTA)