Working With Credit Notes

A Credit Note is a document issued to a customer offering a full or partial refund on the value of a Sales Invoice following the sale of goods. The Credit Note confirms that the Customer is being offered credit for specified goods, which will be paid out or credited to the Customer account.

Note: To raise a Credit Note against a Sales Order/Despatch Note you must have first raised a Sales Invoice against the order.

A Credit Note may be issued:

• when a Customer wishes to return goods ordered/despatched because of damage, poor quality, oversupply etc. In this case, when a Credit Note is Completed a Collection Note (also known as a Returns Note) is generated by the system to process and confirm the return of goods by the Customer; or

• when a Customer wishes to be credited as an allowance when ordered/despatched goods were damaged, of poor quality etc. In this case a Collection Note is not required as no goods will be received back into stock.

Once a Credit Note has been Completed you will need to issue a Sales Invoice (Credit) against the Credit Note.

Note: You may also receive Credit Notes from Suppliers to reimburse you, perhaps for goods that are wrong, faulty or priced incorrectly. You will need to register these using Purchase Invoice Registration.

This section covers:

• The Credit Note Issue And Collection Procedure

• Creating A Credit Note

• Entering Credit Note Header Details

• Entering Credit Note Product Lines

• Editing Credit Note Batch Allocations

• Completing And Printing Credit Notes

• Editing Credit Notes

• Credit Notes: System Configuration

• Working With Collection Notes

• Issuing A Sales Invoice Credit

NEXT: The Credit Note Issue And Collection Procedure